Stronger. Smarter. Built for What’s Next.
Marquis has always been committed to helping financial institutions grow with confidence. Over the past year, we have navigated a significant challenge. We addressed it directly and we learned from it.
And we made a deliberate choice: we would come out of it stronger than before.
We would come out stronger than before.
Security & Response
You may have seen news coverage regarding a security incident that impacted Marquis. We want to address it directly.In August 2025, a vulnerability in a third-party vendor's cloud backup service was exploited by a threat actor, resulting in a security incident affecting a portion of Marquis's systems. We have since terminated use of that service.
The threat actor gained unauthorized access to a limited portion of our systems for a matter of hours before being detected and fully contained. The data involved was limited to active workbench data - information in use for ongoing customer projects - and critically, our compliance and hosted platforms were not impacted.
We responded swiftly, and every affected customer was back online and fully operational within weeks.
What followed was not just a recovery, but a transformation: we bolstered our security architecture, implemented data tokenization, and adopted a "delete first" culture that ensures we only retain client data for the minimum time necessary.
This is not just about recovery. It is about transformation and building what comes next.
Since then, we have gone further:
- Hardened cyber defenses
- Expanded real-time monitoring and threat detection
- Elevated governance, controls, and executive oversight
- Used automation to reinforce a default-delete posture
The lessons from this event have made our infrastructure more resilient, our governance stronger, and our standards higher than ever before.
Our clients should feel confident that their data is protected by a reinforced, enterprise-grade security framework built for long-term scalable growth.
Stronger Security. Smarter Platform. Bolder Roadmap.
While strengthening our infrastructure, we made a deliberate decision to use this moment to accelerate innovation and elevate our platform — not just restore the status quo.We spent significant time engaging directly with our clients, listening carefully and asking what they needed most. That feedback didn't just inform our recovery. It shaped our roadmap.
Our commitments reflect that directly:
- Expanding from household-level insights to individual-level intelligence
- Integrating AI to improve segmentation, targeting, and campaign performance
- Advancing analytics to deliver deeper, actionable profitability insights
- Accelerating campaign deployment and speed to execution
- Elevating creative strategy and omnichannel execution
- Expanding strategic consulting to help institutions operationalize growth
From here, everything is built with purpose — a more capable platform, a sharper focus, and a singular commitment to helping financial institutions grow with greater precision and impact.
Whether you've been with us or are just getting to know us, the best is genuinely ahead. We’d love to build it with you.
Stable. Focused. Forward Moving.
Marquis remains a strong and stable company, operationally disciplined, and strategically recalibrated for long-term growth.We hosted Client Summits to collect feedback, made changes across the organization, and took a proactive onsite approach.
We continue to invest in technology, talent, and partnerships that strengthen our value to clients. Our leadership team is deeply engaged. Our product roadmap is active. Our commitment to financial institutions has never been clearer.
We believe challenges reveal who you are as a company.
For us, it sharpened our focus, clarified our priorities, and strengthened our resolve.
We are not standing still. We are building what comes next.
Frequently Asked Questions
What caused the security incident?
The incident resulted from an undisclosed vulnerability in the third-party firewall solution. We have taken formal legal action related to that failure. At the same time, we strengthened our own infrastructure beyond prior standards.
What actions were taken?
We engaged external cybersecurity experts, conducted a comprehensive forensic investigation, implemented containment measures, and reinforced our environment with additional layers of monitoring, detection, and protection.
What safeguards are in place now?
The incident prompted a comprehensive review of our systems, processes, and infrastructure. As a result, Marquis has implemented enhanced monitoring, strengthened security controls, and introduced additional safeguards designed to further protect client data and ensure long-term resilience.
How has this shaped the product roadmap?
We are investing in new capabilities designed to help clients better understand and engage their audiences. This includes enhanced data insights, AI-driven capabilities, faster campaign delivery, improved analytics, and expanded strategic consulting services.
Is Marquis operating normally today?
Yes. Marquis systems, products, and services are operating normally. Our teams continue to monitor our environment closely and have implemented additional security and operational controls to support reliability and continuity.
What does this mean for Marquis clients?
Clients can continue to rely on Marquis as a trusted partner. In addition to strengthening our systems, we have used this moment to accelerate improvements across our platform, services, and client experience.
Is Marquis financially stable?
Yes. Marquis remains a strong and stable company focused on long-term growth and innovation. Our leadership team continues to invest in technology, talent, and capabilities that strengthen our ability to support clients.
What Our Clients Are Saying
Happy with the transparency and I look forward to learning how the products will continue to evolve in the future.
I really appreciate the transparency provided and the changes in the roadmap.
My perspective has undoubtedly improved.
You were very willing to take criticism and the deep dive on the incident was really helpful.
Transparency has continued to be key.
I feel much better about our partnership.